Returns and Exchanges

  • We accept exchange or returns within 7 days of purchase (from the date of purchase based on the receipt).
  • Products ordered online with SMH Craft can be returned in-store only together with the online tax invoice (email receipt) as proof of purchase.
  • All returned items must be in the original packaging and condition.
  • Exchanges must be done within 7 days of purchase with original receipt. No refunds for wholesale and promotional items.
  • We reserve the right to refuse any exchanges that do not meet the above-mentioned criteria. We will not be responsible for any fees incurred by customers during the process of exchange or returns.